Terms of Service

Last updated: September 1, 2026

Please read these Terms of Service ("Terms") carefully before using this website or placing an order. These Terms apply to every visitor and every customer of turcamart.com and form a binding agreement between you and Turcamart.

Section 28 contains a binding arbitration clause and a class action waiver that affect your legal rights. Please read it.

1. Acceptance

1.1. By accessing turcamart.com, creating an account, or submitting an order through the website or through any alternative channel we make available (including email, WhatsApp, or telephone), you confirm that you have read, understood, and agree to be bound by these Terms.

1.2. These Terms incorporate by reference our Shipping Policy, Return & Refund Policy, and Privacy Policy. Where any conflict arises between these Terms and another page, notice, or communication, these Terms govern.

1.3. If you do not agree to these Terms, do not use the website and do not place an order.

1.4. Your statutory rights. Nothing in these Terms operates to exclude, restrict, or modify any right, guarantee, warranty, or remedy available to you under applicable consumer protection law that cannot lawfully be excluded, restricted, or modified. Where a provision of these Terms would otherwise have that effect, it applies only to the extent the law permits, and the remainder of these Terms continues in force. Consumer law varies between jurisdictions, and certain provisions below may not apply to you.

2. About Us

2.1. In these Terms, "Turcamart", "we", "us", and "our" refer to the operator of turcamart.com. Turcamart is a registered trademark. Turcamart is the seller of record for all products offered on this website. We purchase the products we sell, hold them in our own inventory, and dispatch them from our warehouse. We are not a marketplace, an agent, or an intermediary for third-party sellers.

2.2. Orders are fulfilled and shipped from Türkiye. Fulfillment and logistics are carried out on our behalf by our fulfillment partner. This does not affect your contractual relationship, which is with Turcamart alone.

2.3. Written contact is made through info@turcamart.com. Notices required under these Terms, including notices under Section 28, must be sent to that address unless we specify otherwise in writing.

3. Eligibility

3.1. You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you represent that you meet this requirement.

3.2. You must provide accurate, current, and complete information when ordering. You are responsible for the accuracy of the delivery address, recipient name, telephone number, and email address you submit.

3.3. We may refuse service to any person or decline registration at our discretion.

4. Accounts

4.1. You may order as a registered customer or as a guest. Where an account is created, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you.

4.2. One email address may be registered per account. We do not permit a single person or household to operate multiple accounts for the purpose of obtaining promotional benefits.

4.3. Keep your email address current. It is the address we use for dispatch confirmations, delivery updates, and any safety or recall notice under Section 7.

4.4. Notify us promptly at info@turcamart.com if you believe your account has been accessed without authorization. We are not liable for loss arising from your failure to safeguard your credentials.

5. Products, Descriptions, Images, and Pricing

5.1. We take reasonable care in describing the products we offer. Product descriptions, ingredient lists, nutritional information, images, weights, and packaging details are supplied to us by manufacturers, through our suppliers, or are drawn from product packaging. We pass this information on in good faith. We do not manufacture the products and we do not independently test or verify manufacturer-supplied information.

5.2. Manufacturers may change recipes, ingredients, packaging design, net weight, country of origin, or nutritional content without notifying us. The product you receive may therefore differ from the images or description shown at the time of ordering. Product images are for illustration. Where a product is sold by weight or in a variety pack, minor variation should be expected.

5.3. All prices are stated in United States Dollars (USD) and exclude any customs duties, import taxes, brokerage charges, or carrier disbursement fees unless expressly stated at checkout.

5.4. We reserve the right to change prices, withdraw products, or limit quantities at any time without notice. Price changes do not affect orders already dispatched.

5.5. Despite our efforts, an item on the website may be listed at an incorrect price or with an incorrect description. Where an order is affected by an error of this kind, we may contact you to confirm whether you wish to proceed at the corrected price, or we may cancel the order and refund any amount paid. We are not obliged to supply any product at an incorrect price.

6. Ingredients, Allergens, and Suitability

This section is important. Please read it before ordering.

6.1. The products we sell are produced in Türkiye for the Turkish market. Product packaging is primarily in Turkish. Some products carry secondary English text, and many do not. Labeling, allergen declarations, and nutritional formats on the packaging follow Turkish requirements and may not correspond to United States labeling conventions.

6.2. Ingredient and allergen information published on our product pages originates from the manufacturer and reaches us through our suppliers. We reproduce it as supplied. We do not perform laboratory testing and we cannot guarantee that manufacturer-supplied information is complete, current, or accurate at the time your particular unit was produced.

6.3. Many of the products we sell are produced in facilities that also process milk, eggs, wheat, soy, sesame, peanuts, and tree nuts, including pistachios and hazelnuts. Cross-contamination is possible even where an allergen is not listed as an ingredient.

6.4. If you have a food allergy, intolerance, sensitivity, medical condition, religious dietary requirement, or any other dietary restriction, do not rely on the website listing alone. Contact us at info@turcamart.com before placing your order and we will provide what information we have. We would rather answer your question than have you take a risk.

6.5. On receipt, always read the packaging before consuming or serving a product, and check the printed expiry or best-before date. If the packaging conflicts with the website listing, the packaging governs.

6.6. Products are sold for personal consumption unless purchased under Section 17. We make no representation that any product is suitable for any particular diet, medical condition, or therapeutic purpose. Nothing on the website is medical or nutritional advice.

6.7. To the fullest extent permitted by applicable law, and subject to Sections 1.4 and 26.4, we are not liable for any reaction, illness, or loss arising from your consumption of a product where you did not read the packaging, or where you did not disclose a relevant allergy or dietary restriction to us before ordering.

7. Product Safety, Withdrawals, and Recalls

7.1. We monitor product safety notices issued by manufacturers, by our suppliers, and by the competent authorities in Türkiye and the United States.

7.2. If we become aware that a product we have supplied is subject to a manufacturer withdrawal, a recall, an import alert, or a safety notice, we will make reasonable efforts to contact affected customers at the email address held for the relevant order, and will publish notice on the website where we consider it appropriate.

7.3. If you receive a recall or safety notice from us, stop using the product immediately, do not consume it, and follow the instructions in the notice. Do not rely on the absence of a notice as confirmation that a product is unaffected; check the batch or lot code printed on the packaging against any notice we publish.

7.4. Where a product you purchased is subject to a recall or withdrawal, we will refund the price paid for the affected units together with a proportionate part of any shipping paid, on evidence of purchase. We may ask you to send a photograph of the packaging showing the batch or lot code and the printed date. Where we ask you to dispose of the product rather than return it, your refund is not conditional on returning it.

7.5. This Section applies in addition to, and does not limit, any right you have under Section 18 or under applicable law.

7.6. Wholesale and resale customers. If you have resold or distributed a product that becomes subject to a recall or withdrawal, you must cease distribution immediately on receiving notice from us, pass the notice on to every person to whom you supplied the product, and cooperate with us and with the authorities. You must keep records sufficient to identify the onward recipients of products you purchase from us.

8. Orders: Offer and Acceptance

8.1. Your order is an offer to purchase, not a concluded contract. Placing items in your cart, completing checkout, or transmitting an order to us through any channel constitutes an offer by you to buy on these Terms.

8.2. Any acknowledgement we send after checkout, including an automated order confirmation email, confirms only that we have received your offer and that a payment authorization has been made. It does not constitute acceptance.

8.3. We accept your offer, and a contract is formed, only at the point we hand the goods to the carrier and issue a dispatch confirmation containing a tracking number. Acceptance extends only to the items identified in that dispatch confirmation.

8.4. Until a dispatch confirmation has been issued, we may decline, limit, suspend, or cancel your order in whole or in part at our sole and absolute discretion, for any reason or for no reason, and without any obligation to state a reason. Where we do so, our sole obligation is to refund the amount paid for the cancelled items to the original method of payment, promptly and in any event within ten (10) business days of the cancellation. We have no further liability to you of any kind, including for any loss of expected benefit, price difference, replacement cost, disappointment, or consequential loss, and we are not obliged to offer a substitute product, a discount, or any other remedy.

8.5. Circumstances in which we may decline an order include, but are not limited to: the item being unavailable, discontinued, or out of stock; a pricing or description error; the order failing our payment verification or fraud screening; the billing and shipping details being inconsistent or unverifiable; the quantity ordered being disproportionate to normal household use; repeated orders to the same address or from the same customer that suggest resale, stockpiling, or promotional abuse; a prior chargeback or unresolved dispute on the account; a restriction on shipping the item to your destination; or a breach of these Terms.

8.6. The circumstances listed in Section 8.5 are illustrative only. They do not limit, qualify, or exhaust the discretion conferred by Section 8.4. Where we do give a reason for declining or cancelling an order, whether in correspondence or otherwise, that reason is given as a courtesy; it is not to be treated as the sole or exclusive reason, and it does not waive or narrow our rights under Section 8.4.

8.7. We may fulfill an order in part. Where we do so, we will refund the balance for the items not supplied.

9. Cancellation and Changes by You

9.1. Once an order has been dispatched it cannot be cancelled or amended. Your remedy after dispatch is under Section 18.

9.2. Before dispatch, you may request cancellation or amendment by emailing info@turcamart.com and quoting your order number. Requests are not automatically granted. Cancellation before dispatch is at our discretion and takes effect only when we confirm it in writing. Because most orders are dispatched within one business day, and orders may already have been picked, packed, and manifested, we may be unable to intercept an order even where the request is timely.

9.3. Where an order has already been prepared, packed, or manifested for shipment, we reserve the right to deduct a handling charge of up to 20% of the order value from any refund, together with any non-recoverable carrier or payment processing costs already incurred. This charge does not apply to pre-order items that have not yet been prepared, or where cancellation follows a delay notice under Section 10.

9.4. Address changes cannot be guaranteed once an order is in our fulfillment process. Where a shipment is redirected, returned, or refused as a result of an incorrect or incomplete address you provided, Section 14.6 applies.

10. Pre-Orders and Backorders

10.1. Items identified as pre-order, backorder, or coming soon are not held in stock at the time you order. Ordering such an item is an offer under Section 8.1 and is subject to the same acceptance mechanism.

10.2. Any availability or dispatch date shown for a pre-order item is an estimate given in good faith and is not a guarantee. Availability depends on manufacturer production schedules, harvest and seasonal cycles, export documentation, and transit, none of which are within our control.

10.3. Payment is taken at the time you place a pre-order unless we state otherwise. Holding your payment does not constitute acceptance of your order.

10.4. If we cannot dispatch a pre-order item within thirty (30) days of the date you placed it, or within any longer period expressly stated on the product page at the time of ordering, we will notify you of the delay and offer you the choice of consenting to the revised date or cancelling for a full and prompt refund. If you do not respond to a delay notice within a reasonable period, we will cancel and refund.

10.5. You may cancel a pre-order at any time before dispatch by written request to info@turcamart.com and receive a full refund. The handling charge in Section 9.3 does not apply to pre-order items that have not yet been prepared for shipment.

10.6. We may cancel a pre-order and refund you in full where the manufacturer discontinues the product, where the product cannot be exported or imported lawfully, or where supply does not materialize within a reasonable period.

10.7. Where an order contains both in-stock and pre-order items, we may either ship the available items first at no additional shipping cost to you, or hold the order until it is complete. We will tell you which approach we are taking.

10.8. The price shown at the time you place a pre-order applies to that order. If the manufacturer's price increases materially before dispatch, we may contact you to confirm whether you wish to proceed at the revised price or cancel for a full refund.

11. Payment, Taxes, and Duties

11.1. We accept the payment methods displayed at checkout. For wholesale and certain other orders we may accept bank transfer as set out in Section 17.

11.2. By submitting payment details you represent that you are authorized to use the payment method and that sufficient funds are available. Where payment is made using a card that is later found to have been used without the cardholder's authority, we will cooperate with the card issuer and with law enforcement.

11.3. Payment must be received and cleared in full before dispatch. In the case of bank transfer, your order is not accepted and no dispatch obligation arises until the funds have cleared into our account in full. Intermediary bank charges, correspondent bank deductions, wire fees, and currency conversion costs are your responsibility. Where the amount received is short of the invoiced total, we will hold the order until the shortfall is settled, and we may cancel it if the shortfall is not settled within a reasonable period.

11.4. Where customs duties and import taxes are collected at checkout, no further customs payment should be required on delivery. Where they are not collected at checkout, all customs duties, import taxes, tariffs, brokerage fees, storage charges, and carrier disbursement or advancement fees are your responsibility, regardless of who is invoiced for them by the carrier or the authorities.

11.5. If you refuse a shipment, fail to pay duties or fees demanded by the carrier or customs, or fail to provide information the authorities require, the shipment may be returned, abandoned, seized, or destroyed. In any such case we may deduct from any refund the outbound shipping cost actually incurred, the return shipping cost, any storage or destruction charges, and any duties or fees advanced on your behalf. Where the goods are seized or destroyed, no refund is due.

12. Promotions and Discount Codes

12.1. Promotional codes, coupons, free shipping thresholds, and other offers are issued at our discretion, are limited to one per order unless stated otherwise, may not be combined, have no cash value, and may be withdrawn or amended at any time.

12.2. Codes are for use by the intended recipient. Publishing, reselling, or distributing codes issued to you, including on coupon aggregation websites, is not permitted.

12.3. Where we consider that a code has been obtained or used improperly, including through the creation of multiple accounts, the use of false names or addresses, or the use of a code outside its intended scope, we may cancel the order, void the discount and reinstate the full price, withhold the promotional benefit, or close the account.

13. Gift Cards and Store Credit

13.1. Gift cards issued by us are redeemable only at turcamart.com against products we offer for sale. They are issued and redeemed in United States Dollars.

13.2. Gift cards do not expire and we do not charge any dormancy, inactivity, service, or maintenance fee.

13.3. Gift cards are not reloadable unless we state otherwise, and cannot be exchanged or redeemed for cash, except where applicable law requires us to redeem a remaining balance in cash. Where the law of your state gives you that right, contact us at info@turcamart.com and we will comply.

13.4. Treat a gift card code like cash. We are not responsible for gift cards that are lost, stolen, destroyed, or redeemed without your permission. Once a code has been redeemed we cannot reinstate it. If you forward a code to another person, that person can spend it.

13.5. Gift cards may not be used to purchase other gift cards. A gift card purchase is not itself returnable or refundable except where applicable law requires. Where you pay for an order using a gift card and that order is later refunded, the refund is returned to gift card or store credit balance rather than to a card or bank account, except where applicable law requires otherwise.

13.6. If the value of your order exceeds the balance on your gift card, you must pay the difference using another accepted payment method.

13.7. We may void a gift card, and decline to honor a balance, where the card was obtained through fraud, error, or breach of these Terms, or where the payment used to purchase it is reversed, charged back, or fails to clear.

13.8. Store credit issued by us as a remedy under Section 18 is not a gift card. It is non-transferable, has no cash value, is redeemable only at turcamart.com, and is valid for twenty-four (24) months from the date of issue except where applicable law provides otherwise.

14. Shipping, Delivery, and Risk of Loss

14.1. Shipping destinations, carriers, and estimated transit times are set out in our Shipping Policy.

14.2. Delivery estimates are estimates only and are not guaranteed. Transit times depend on the carrier, customs clearance, weather, and other matters outside our control. We are not liable for delay in transit.

14.3. Title and risk of loss pass to you when the carrier records the shipment as delivered to the address you provided in your order. At that point the order is treated as complete and our delivery obligation is discharged.

14.4. Loss after delivery, and misdelivery, are treated differently:

• (a) Loss, theft, or interference after delivery. Where the carrier has delivered to the address you provided and the package is subsequently taken, lost, or interfered with at or after that address, the risk is yours under Section 14.3. You should raise a claim with the carrier and, where appropriate, with the relevant authorities. We will provide the shipping documentation you need in order to do so.
• (b) Misdelivery and inaccurate delivery scans. Section 14.3 does not apply where the carrier delivered the package to an address other than the one you provided, or where the delivery scan is shown to be inaccurate and the package was not in fact delivered to your address. In those circumstances the risk remains with us and the claim is handled under Section 15.

14.5. Signature confirmation is available at checkout for an additional fee. We recommend it where the delivery address is not secure, and we may require it under Section 15.6.

14.6. Where a shipment is undeliverable, refused, or returned to us because of an incorrect or incomplete address, an absent recipient, unpaid duties, or a failure to respond to carrier contact, we may deduct the outbound and return shipping costs actually incurred, together with any duties, storage, or handling charges, from any refund. Perishable goods returned in this way cannot be refunded.

15. Delivery Problems and Claims

15.1. Time limits. Report a package that has not arrived within seven (7) days of the date the carrier recorded delivery, or, where no delivery has been recorded, within seven (7) days of the last estimated delivery date. Damaged, incorrect, or short-shipped items are subject to the separate 72-hour limit in Section 18.3. Reports made outside these periods may be refused, because after that point we lose the ability to bring a claim against the carrier.

15.2. What to send us. Email info@turcamart.com with your order number, the delivery address exactly as you entered it, a description of the problem, and confirmation that you have checked with others at the address, with neighbors, and with the building's mail room or reception where applicable. Carriers frequently leave packages in an alternative safe location or with a neighbor and record it as delivered.

15.3. What we do. We will open a trace with the carrier. Carrier investigations commonly take up to ten (10) business days, and we cannot resolve a claim before the carrier reports. We will keep you informed.

15.4. Outcome. Where the carrier confirms misdelivery or non-delivery, or where the claim is otherwise substantiated, Section 18.4 applies and we will supply a replacement or issue a refund. Where the carrier confirms delivery to the address you provided, Section 14.4(a) applies.

15.5. For higher-value claims, and where a customer has made a previous claim of the same kind, we may require a signed written statement of non-receipt before issuing a replacement or refund.

15.6. Where a customer makes repeated claims of non-delivery that are disproportionate to normal purchasing patterns, we may require signature confirmation on future orders at that customer's cost, or decline to accept further orders under Section 22.

16. Import Compliance and Resale

16.1. Products sold to individual customers are supplied on the basis that they are for personal or household consumption and are imported by you as the importer of record for personal use. As shipper, we file FDA Prior Notice for food shipments as required.

16.2. You may not resell, redistribute, or offer for commercial supply any product purchased as a personal-use order without our prior written consent.

16.3. Where you purchase for resale, distribution, or commercial use, whether under Section 17 or otherwise, you are solely responsible for compliance with all laws applicable to that activity in your jurisdiction, including without limitation United States federal and state requirements on food labeling, allergen declaration in English, nutrition facts panels, ingredient statements, net quantity statements, country of origin marking, facility registration, record keeping, traceability, and product liability. You are responsible for satisfying yourself that a product may lawfully be resold in the form supplied. We supply products in their original manufacturer packaging and make no representation that this packaging complies with United States retail labeling requirements.

16.4. You will indemnify us in accordance with Section 27 against any claim arising from your resale or commercial distribution of products purchased from us.

17. Wholesale and Business Orders

17.1. This Section applies where you order for business purposes, for resale, or in commercial quantities, whether through the website checkout or through email, WhatsApp, telephone, or another channel. Where this Section applies, it prevails over any inconsistent provision elsewhere in these Terms.

17.2. Wholesale orders are subject to written confirmation by us. A quotation, price list, or indicative pricing is not an offer capable of acceptance. Pricing is valid only for the period stated in the quotation and is subject to availability at the time of confirmation.

17.3. Payment terms are payment in advance in cleared funds unless we have agreed otherwise in writing. Section 11.3 applies to bank transfers.

17.4. Wholesale orders are not returnable. The only remedies available are those in Section 18.3 for goods that are damaged in transit, incorrect, or short-shipped, and a claim must be made within 72 hours of delivery with photographic evidence and a copy of the carrier's delivery record.

17.5. You are responsible for inspecting goods on arrival, for verifying that they are suitable and lawful for your intended use, and for compliance with Sections 7.6 and 16.3.

17.6. Business purchase. By ordering under this Section you represent and warrant that you are acting wholly or mainly for purposes relating to your trade, business, craft, or profession, and not for personal, family, or household use. We rely on that representation when accepting your order and when setting the price. Provisions of consumer protection law that apply only to consumers therefore do not apply to your purchase.

17.7. Our aggregate liability to a customer purchasing under this Section, in connection with any order, is limited to the amount paid for that order. We are not liable to such a customer for loss of profit, loss of business, loss of contracts, loss of goodwill, or any indirect or consequential loss of any kind.

18. Returns, Replacements, and Refunds

18.1. This Section summarizes our Return & Refund Policy. Where the two conflict, this Section governs.

18.2. General returns. You may request a return within 30 days of delivery. Items must be unopened, in their original sealed packaging, unused, and in resalable condition with all labels intact. Contact us at info@turcamart.com before returning anything. Returns sent without prior written authorization will not be refunded and may be refused or disposed of. Authorized returns are shipped to our warehouse in Türkiye at your cost, including any customs charges arising on the return leg. Return shipping is not refundable.

18.3. Damaged, incorrect, short-shipped, or out-of-date items. Notify us within 72 hours of delivery, with photographs of the item and of the outer packaging. Claims outside this window may be refused because we lose the ability to raise them with the carrier. A product whose printed expiry or best-before date had already passed on delivery is treated under this Section.

18.4. Our remedy. Where a claim under 18.3 or Section 15 is accepted, we will at our option supply a replacement or issue store credit. Where a replacement cannot be supplied within a reasonable period, or where store credit is not an appropriate remedy in the circumstances, we will issue a refund to the original payment method. Nothing in this Section limits any remedy you have under applicable law that cannot be excluded.

18.5. Deductions. Where a return is not attributable to our error, we may deduct from any refund (a) a restocking charge of up to 20%, and (b) the actual outbound shipping cost we incurred, including where the order originally qualified for free shipping. Free shipping is a promotional benefit conditional on the order being retained; the underlying carriage cost is real and is not waived where an order is returned. No deduction is made where the return arises from our error, from a defect, or from a recall under Section 7.

18.6. Items that cannot be returned under Section 18.2. The following are outside the general 30-day return right: perishable and short-dated goods; chilled, frozen, or heat-sensitive products; opened or partially consumed items; gift cards; personal care, hygiene, and health products; personalized or custom items; special-order items procured at your request; sale, clearance, and discounted items; and wholesale orders. This restriction does not apply where the item is damaged, incorrect, short-shipped, past its printed date on delivery, subject to a recall, or otherwise not as described. In those cases Section 18.3 applies and your remedy is unaffected. Nothing in this Section limits a right you have under applicable law that cannot be excluded.

18.7. Heat and temperature effects.

• (a) We pack heat-sensitive goods with reasonable care, using protective packaging appropriate to the season and the destination.
• (b) Chocolate, confectionery, and similar products may soften, melt, reset, or develop bloom, which is a harmless whitish surface film caused by temperature change. Bloom is a cosmetic effect, not spoilage.
• (c) Where softening, melting, deformation, or bloom results from ambient temperature during transit, at the delivery address, or after delivery, this is outside our control and is not eligible for return or refund. Ordering heat-sensitive products in warm weather carries this risk.
• (d) This Section does not apply where the damage results from our failure to pack the goods with reasonable care, or from storage conditions at our premises before dispatch. In that case the item is treated as damaged under Section 18.3.

18.8. Shelf life. Products are supplied with a reasonable remaining shelf life. A product is not defective merely because its remaining shelf life is shorter than you expected, unless the printed date had already passed on delivery.

18.9. Processing. Approved refunds are issued to the original payment method after we receive and inspect the returned goods, or, where no return is required, after the claim is accepted. The time taken for funds to appear depends on your bank or card issuer and is outside our control.

19. Fraudulent and Abusive Claims

19.1. All returns are inspected on receipt. We may photograph and record the condition and contents of returned packages.

19.2. We may refuse a refund or replacement, and, to the extent permitted by law, dispose of the goods without further liability, where: the item returned is not the item we supplied; the item has been substituted, tampered with, or materially misrepresented in the claim; the item has been opened, used, or partially consumed contrary to Section 18.2; the packaging has been deliberately damaged; a claim of damage or non-delivery is contradicted by carrier records or by photographic evidence; or a customer makes repeated claims of a similar nature that are disproportionate to normal purchasing patterns.

19.3. Where we have already issued a refund, replacement, or credit and subsequently establish that the claim was not genuine, we may reverse the credit, invoice you for the value refunded together with costs reasonably incurred, and set the amount off against any balance or credit held for you.

19.4. We may suspend or close the account of any customer to whom this Section applies and decline to accept further orders.

19.5. We keep records of claims, returns, and refunds for the purposes of this Section. Those records are retained in accordance with our Privacy Policy.

19.6. Where we consider that a criminal offense may have been committed, we may report the matter to our payment providers, to the carrier, and to law enforcement, and provide them with the relevant records.

19.7. This Section applies to claims we can demonstrate are not genuine. It does not affect a customer who makes a claim in good faith, and it does not limit any right you have under applicable law.

20. Chargebacks and Payment Disputes

20.1. You agree to contact us at info@turcamart.com and allow us at least five (5) business days to resolve any issue with an order before initiating a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider. Most issues are resolved quickly and directly.

20.2. Initiating a chargeback in respect of goods that were delivered, in circumstances where you did not first contact us, or while a return or replacement is in progress, is a breach of these Terms.

20.3. Where a chargeback is raised and is resolved in our favor, or is withdrawn other than as a result of our agreeing a refund, replacement, or other resolution, you are liable for the costs we incur as a result, including dispute and representment fees charged by our payment processor, shipping and customs costs already incurred, and the value of goods delivered and not returned. We may set these amounts off against any credit, refund, or balance owed to you.

20.4. We may suspend or close the account of any customer who initiates a chargeback in breach of this Section and may decline to accept future orders from that customer.

20.5. Nothing in this Section restricts any right you have under applicable law or under your card scheme's rules, and nothing in it requires you to delay a dispute beyond a deadline set by your card issuer. This Section sets out the contractual consequences as between you and us.

21. Prohibited Conduct

You agree not to: provide false, misleading, or unverifiable identity, billing, or delivery information; use another person's payment method without authority; operate multiple accounts to obtain promotional benefits; place orders you do not intend to pay for or receive; resell products in breach of Section 16; use the website or any product for an unlawful purpose; copy, scrape, harvest, mirror, or systematically extract content, product data, or pricing from the website; introduce malicious code or attempt to gain unauthorized access to our systems or accounts; interfere with the operation or security of the website; use the website to advertise, solicit, or conduct surveys, contests, or chain communications; or abuse, threaten, defame, or harass our staff, our fulfillment partner, or our carriers.

22. Suspension and Termination

22.1. We may suspend or terminate your account, cancel pending orders, withdraw promotional benefits, and refuse to accept future orders, with or without notice, where we reasonably consider that: the information you have provided is false or cannot be verified; payment verification or fraud screening has failed; there have been repeated or unjustified chargebacks; promotional terms have been abused; multiple accounts are being operated by the same person or household; order volume or pattern is inconsistent with personal use and no wholesale arrangement is in place; products have been resold in breach of Section 16; Section 19 applies to a claim you have made; our staff, fulfillment partner, or carriers have been subjected to abusive or threatening conduct; or these Terms have otherwise been breached.

22.2. Termination does not affect rights or liabilities that accrued before termination. Sections 7.6, 16, 18.5, 19, 20, 23, 25, 26, 27, 28, 29, and 30 survive termination.

22.3. You may close your account at any time by contacting us. Closing an account does not cancel orders already accepted, and does not extinguish a gift card or store credit balance.

23. Intellectual Property

23.1. The Turcamart name, logo, trade dress, website design, page layouts, original text, curated product data, and original photography are owned by or licensed to us and are protected by trademark and copyright law. You may not use them without our prior written consent.

23.2. Certain product images and descriptions are supplied by manufacturers, brand owners, or suppliers, and remain the property of those parties. All third-party trademarks, brand names, and packaging designs appearing on the website belong to their respective owners and are used to identify the goods offered for sale. Nothing on this website grants any license or right in those marks.

23.3. You may view and print pages of the website for your own non-commercial use. Any other reproduction, distribution, or commercial exploitation of website content is prohibited.

24. Third-Party Websites and Reviews

24.1. We do not host customer reviews on this website. Customer feedback about Turcamart may appear on independent third-party platforms. We do not control those platforms and are not responsible for content published on them.

24.2. The website may link to third-party sites. We do not control and are not responsible for their content, products, privacy practices, or terms. Following such a link is at your own risk.

25. Disclaimers

25.1. THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAY SUSPEND, WITHDRAW, OR RESTRICT ALL OR ANY PART OF THE WEBSITE AT ANY TIME WITHOUT NOTICE AND WITHOUT LIABILITY.

25.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

25.3. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF INGREDIENT, ALLERGEN, NUTRITIONAL, WEIGHT, ORIGIN, OR PACKAGING INFORMATION SUPPLIED TO US BY MANUFACTURERS OR SUPPLIERS AND REPRODUCED ON THE WEBSITE.

25.4. Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions in this Section apply to the fullest extent permitted, and any implied warranty that cannot be excluded is limited in duration to thirty (30) days from delivery. This Section is subject to Section 1.4.

26. Limitation of Liability

26.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFIT, REVENUE, BUSINESS, DATA, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE WEBSITE, OR ANY PRODUCT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

26.2. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY IN CONNECTION WITH ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE ORDER GIVING RISE TO THE CLAIM.

26.3. These limitations apply to the fullest extent permitted by law and reflect a reasonable allocation of risk between the parties, which is reflected in our pricing.

26.4. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, and liability for fraud or fraudulent misrepresentation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in those jurisdictions our liability is limited to the greatest extent permitted by law.

27. Indemnification

You agree to indemnify, defend, and hold harmless Turcamart, its owners, officers, employees, fulfillment partner, and agents from and against any claim, demand, loss, liability, penalty, cost, or expense, including reasonable attorneys' fees, arising out of or connected with your breach of these Terms, your misuse of the website, your resale or commercial distribution of products purchased from us, your failure to comply with import, labeling, food safety, or recall requirements applicable to you, or your violation of any law or third-party right.

28. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

28.1. Informal resolution first. Before commencing arbitration, you agree to send a written notice of dispute to info@turcamart.com describing the claim and the relief sought, and to allow us sixty (60) days to resolve it informally. This requirement is a condition precedent to arbitration.

28.2. Agreement to arbitrate. Except as set out in 28.4 and 28.6, any dispute, claim, or controversy arising out of or relating to these Terms, the website, any order, or any product, including questions of the formation, validity, or enforceability of this arbitration agreement, shall be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. sections 1 et seq. Arbitration fees are allocated in accordance with those Rules.

28.3. Class action waiver. YOU AND TURCAMART AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim shall be severed from the arbitration and brought in the courts identified in Section 29, and the remaining claims shall proceed in arbitration.

28.4. Small claims exception. Either party may bring an individual claim in a small claims court of competent jurisdiction instead of arbitration, provided the claim remains in that court and on an individual basis.

28.5. Right to opt out. You may opt out of this arbitration agreement and class action waiver by sending written notice to info@turcamart.com within thirty (30) days of the date you first accept these Terms. The notice must state your full name, the email address associated with your account or order, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your ability to order from us. If you do not opt out within thirty (30) days, you agree to be bound by this Section.

28.6. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized access to its systems, without first proceeding under 28.1.

28.7. Arbitration shall take place in Wyoming, or, at your election, remotely by videoconference or on the basis of written submissions where permitted by the applicable rules. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

29. Governing Law and Venue

29.1. These Terms and any dispute arising out of them are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

29.2. Subject to Section 28, you and Turcamart submit to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, and waive any objection to venue or forum non conveniens in those courts.

29.3. This Section does not deprive a consumer of the protection of mandatory provisions of the law of the jurisdiction in which that consumer is habitually resident, where those provisions apply notwithstanding this choice of law.

30. Time Limit on Claims

Any claim arising out of or relating to these Terms, an order, or a product must be commenced within one (1) year after the claim arose. A claim not commenced within that period is permanently barred. This Section applies only to the extent permitted by applicable law. Where the law governing your claim prescribes a minimum limitation period that cannot be shortened by agreement, that period applies instead.

31. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, extreme weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strike or labor dispute, carrier failure or capacity restriction, customs delay or seizure, border closure, sanctions, embargo, export or import restriction, government action, currency or banking restriction, supplier or manufacturer failure, power or telecommunications failure, or interruption of internet or payment services. Where such circumstances prevent us from fulfilling an accepted order, we will refund amounts paid for the affected items and will have no further liability.

32. Privacy and Electronic Communications

32.1. Personal information is handled in accordance with our Privacy Policy. By placing an order you acknowledge that your name, address, telephone number, and email address will be shared with our fulfillment partner, carriers, customs authorities, and payment providers to the extent necessary to process, ship, and clear your order, including transfer outside your country of residence.

32.2. You consent to receive communications from us electronically, and you agree that electronic communications, records, and confirmations satisfy any legal requirement that a communication be in writing. This does not affect our obligation to send safety and recall notices under Section 7.

33. Changes to These Terms

We may revise these Terms at any time. Revised Terms take effect when posted to this page, and the "Last updated" date will be amended accordingly. Continued use of the website or the placing of a further order after that date constitutes acceptance of the revised Terms. The version in force at the time your order is accepted governs that order. We are not obliged to notify you individually of changes, and you should review this page periodically.

34. General

34.1. Entire agreement. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and Turcamart regarding the website and any order, and supersede all prior representations, statements, or understandings, whether oral or written. Nothing in this clause limits liability for fraudulent misrepresentation.

34.2. Severability. If any provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed. The remaining provisions continue in full force.

34.3. No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other. A waiver is effective only if given in writing.

34.4. Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, reorganization, or sale of assets.

34.5. No third-party rights. These Terms do not confer any right or benefit on any person other than you and Turcamart, except that our fulfillment partner and our officers, employees, and agents may rely on Sections 26 and 27.

34.6. Headings. Headings are for convenience only and do not affect interpretation.

34.7. Export controls and sanctions. You represent that you are not located in, and are not ordering on behalf of any person located in, a country or territory subject to comprehensive United States sanctions, and that you are not a person with whom dealings are prohibited under applicable sanctions laws.

35. Contact

Questions about these Terms, an order, a return, a delivery problem, allergen information, a recall notice, or a wholesale enquiry should be sent to info@turcamart.com. We aim to respond within two business days.