Shipping policy
Shipping Policy
Welcome to Turcamart, your premier online grocery store! We're dedicated to providing you with the finest Turkish products, and we want your shopping experience to be as smooth as possible. Please take a moment to read our Shipping Policy to ensure a hassle-free shopping journey.
Shipping Destinations and Rates
All orders ship from Türkiye. We currently ship to the countries below. If your country is not listed, we are not able to ship there yet.
| Countries | Shipping | Free shipping |
|---|---|---|
| United States (excluding Puerto Rico and the U.S. Virgin Islands), Canada, United Kingdom | $15 | Orders of $50 or more |
| France, Ireland, Italy, Netherlands, Denmark, Sweden, Norway, Switzerland, Japan, South Korea, Réunion, U.S. Virgin Islands | $25 | Orders of $75 or more |
| Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Malaysia, Singapore | $25 | Orders of $100 or more |
A small number of products can ship to other countries as well. Be sure to check the product description for international shipping availability.
Shipping Carrier
Most orders ship with FedEx Express. Depending on the destination and the time of year, we may also use other express carriers such as UPS or DHL. Every order is sent with an international express service and a tracking number.
Estimated Delivery Time
Our commitment is to get your orders to you quickly. Delivery times are counted in business days from the day the carrier collects your package. They are typical times, not guarantees, and may vary due to factors such as weather conditions, customs checks and unforeseen circumstances.
| Countries | Typical delivery time |
|---|---|
| United Kingdom, France, Italy, Netherlands | 1 to 4 business days |
| United States | 2 to 4 business days |
| Ireland, Denmark, Sweden, Norway, Switzerland | 2 to 5 business days |
| Canada, Japan, South Korea, Saudi Arabia, Malaysia, Singapore, Réunion | 3 to 6 business days |
| United Arab Emirates, Qatar, Kuwait, Oman, Puerto Rico, U.S. Virgin Islands | 4 to 7 business days |
Recent Delivery Times for the Lower 48 States (2026)
- 8.1% of our packages are delivered in 1 business day (Friday dispatch, Monday arrival).
- 66.5% of our packages are delivered in 2 business days.
- 14.2% of our packages are delivered in 3 business days.
- 4.4% of our packages are delivered in 4 business days.
- 3.8% of our packages are delivered in 5 business days.
- 3.0% of our packages are delivered in 6+ business days.
Shipping Chocolate & Other Temperature-Sensitive Products
We understand that many customers wonder whether chocolate, cheese, and other temperature-sensitive products can safely travel from Türkiye to the United States, especially during the summer months.
To help ensure your order arrives in excellent condition, we take extra precautions when packing these items.
- Whenever possible, temperature-sensitive orders are shipped on Monday or Tuesday. This helps reduce the chance of packages remaining in transit over the weekend and allows most orders to arrive on Wednesday or Thursday.
- We use insulated foam coolers. Products are packed inside a tightly sealed insulated foam box to help maintain a stable internal temperature during transit.
- We include ice packs when needed. The number of ice packs is determined by the size of the shipment. To help preserve product quality, the ice packs are separated from the food with a protective layer instead of being placed directly against the products.
- Additional thermal insulation. The insulated cooler is then placed inside a reflective thermal bubble mailer, providing an extra layer of protection against outside heat while helping keep the cool air inside.
- We do our best to avoid the hottest part of the day. During the summer months, we typically upgrade eligible U.S. shipments to FedEx's early delivery service at no additional cost. Although delivery times vary by destination and cannot be guaranteed, this service often allows packages to arrive before late afternoon, helping minimize their exposure to outdoor heat.
These packaging methods have helped thousands of temperature-sensitive orders arrive safely throughout the year.
While we cannot control weather conditions or unexpected carrier delays after a package leaves our facility, we carefully prepare every temperature-sensitive shipment to minimize heat exposure during transit.
If your temperature-sensitive items arrive significantly damaged due to heat, please contact us with photos as soon as possible after delivery. Our team will review the situation and work with you to find a fair solution.
Customs Information
Customs Tax: Customs duties and taxes are collected at checkout for some countries (the US, Canada, and some others). If you paid these charges when placing your order, no additional payment will be required upon delivery for the customs tax.
If customs taxes were not collected at checkout, you may still be responsible for them based on your country's customs regulations. In such cases, the shipping carrier may advance the customs tax on your behalf to your local customs authority. You would then receive an invoice from the carrier for the customs tax and any related service fees.
Customs Fees: In very rare cases, customs may want to inspect the package content and there might be fees associated with this service. While we strive to provide a seamless shipping experience, buyers are responsible for any customs fees that may be applicable. Customs fees, if any, will be determined by the customs authorities of the destination country.
Order Dispatch Time
Efficiency is our priority. Almost all orders are dispatched within 3 business days, and more than 90% of orders are shipped within just 1 business day. We're dedicated to getting your Turkish goodies on their way to you as swiftly as possible.
Official public holidays in Türkiye are not business days. Our carriers do not collect or move parcels on these days, so orders waiting to ship go out on the next business day. You can check every upcoming holiday on our Türkiye Public Holidays and Shipping Calendar.
Order Tracking
Once your order is shipped, you will receive an email confirmation that includes a tracking number. This tracking number allows you to monitor your delivery's progress in real-time and receive timely updates.
Delivery Policy
We ship all orders to the address provided at checkout using trusted carriers with tracking. Once the carrier marks a package as delivered to that address, the order is considered complete. If you'd like extra security, you can request signature confirmation at checkout for an extra $10 fee. Please note that we can't be responsible for packages that are lost or stolen after delivery has been confirmed. If that happens, we recommend contacting the carrier directly for help locating your package.
Contact Us
If you have any questions or need assistance with your order or shipping inquiries, our friendly customer support team is here to assist you. Reach out to us through info@turcamart.com, and we'll promptly respond to your needs.
Thank you for choosing Turcamart as your trusted online grocery store. We appreciate your trust in us and look forward to introducing you to the delectable tastes of Türkiye.