• Category:
• Shipping

Absolutely. All of our Turkish snack boxes, gift boxes and dessert items are shipped via express delivery to ensure timely arrival for special occasions.

• Category:
• Shipping

Yes! We focus on express delivery for most items to ensure your order arrives quickly while maintaining freshness and quality.

• Category:
• Shipping

We offer international express shipping to many countries including the United States, Canada, United Kingdom, France, Italy, Ireland, Norway, Sweden, Switzerland, Saudi Arabia, Qatar, Kuwait, and more. You can find the full list of countries we ship to on our Shipping Policy page.

• Category:
• Shipping

Our processing time for most products is 1–3 business days. Once shipped, packages typically arrive within 2–4 business days. Over 85% of packages reach customers within 2 business days, and for some countries, delivery can be as fast as 1 business day. Each package includes a tracking number so you can monitor your shipment at any time.

• Category:
• Shipping

Our processing time is typically 1–3 business days. Once shipped, packages usually arrive within 2–4 business days. Over 85% of packages reach customers within 2 business days, and some countries may receive them in just 1 business day.

• Category:
• Packaging

We carefully prepare each package to prevent damage. Fragile items get extra protection, and temperature-sensitive products may include cold chain packaging and ice packs when needed. Some cold chain services may incur additional fees.

• Category:
• Packaging

We take several steps to make sure heat-sensitive products arrive in great condition:

• Strategic shipping days – Whenever possible, we ship temperature-sensitive orders on Monday or Tuesday to minimize the chance of packages sitting over the weekend. Most of these orders arrive by Wednesday or Thursday.
• Early delivery upgrade – During the summer months, we typically upgrade eligible U.S. shipments to FedEx's early delivery service at no additional cost. Although delivery times vary by destination and cannot be guaranteed, this service often allows packages to arrive before late afternoon, helping minimize their exposure to outdoor heat.
• Insulated foam cooler – Products are packed inside a tightly sealed insulated foam box to help maintain a stable internal temperature throughout transit.
• Ice packs when needed – We include ice packs based on the size of the shipment. To protect product quality, ice packs are always separated from the food with a protective layer rather than placed directly against the products.
• Reflective thermal bubble mailer – The insulated cooler is then placed inside a reflective thermal bubble mailer, adding an extra barrier against outside heat.

These methods have helped thousands of temperature-sensitive orders reach customers safely throughout the year, including during the summer months.

While we cannot control weather conditions or unexpected carrier delays once a package leaves our facility, we carefully prepare every heat-sensitive shipment to minimize heat exposure during transit. If your order arrives significantly damaged due to heat, please contact us with photos as soon as possible after delivery and we will work with you to find a fair solution.

• Category:
• Packaging

We ship almost all products in their original packaging. In some cases, we may repack the product if their original packaging is not suitable for safe shipping.

• Category:
• Payment

We accept Apple Pay, Google Pay, Mastercard, Visa, American Express, Paypal, Discover, JCB, and Diners Club.

• Category:
• Payment

Yes, PayPal and major credit cards are accepted for all orders worldwide.

• Category:
• Payment

Yes. Our website uses secure encryption technology to ensure that all transactions and personal information are protected.

• Category:
• Payment

Occasionally, payment methods like Apple Pay or Google Pay may encounter errors, sometimes due to additional taxes or verification issues during checkout. If you experience a problem preventing your payment from going through, we recommend trying an alternative payment method—for example, using a credit card instead of Apple Pay. If you continue to have any issues with payment, please don’t hesitate to contact our support team for assistance.

• Category:
• Customs & Tax

Each country has different rules. You may check it with your country's customs officials. Also, carriers (FedEx Express, DHL Express, UPS Express) can assist if additional import fees or import procedures are required.

• Category:
• Customs & Tax

We collect the customs tax for the US at the checkout page. If you paid the customs tax at the checkout page, there is nothing else you should do. You should receive your order in 2-4 business days to your doorstep hassle-free.

• Category:
• Customs & Tax

We collect the customs tax for some countries (US and Canada, for example). If you paid a customs tax at the checkout, you will receive your package without any additional payment requirement. For other countries that we do not collect the customs tax for; If customs duties or additional taxes are required by your country, they will need to be paid by the recipient. Shipping carriers often facilitate this process by paying the fees on your behalf and requesting reimbursement from you. For detailed information about customs fees, you can contact your local FedEx customer service.

• Category:
• Customs & Tax

Yes. We regularly ship Turkish snacks, sweets, coffee, and grocery products to the USA in compliance with international shipping standards.

• Category:
• Customs & Tax

We have extensive experience shipping Turkish snacks, Turkish chocolate, sweets, coffee, and grocery products to the United States. Our team is familiar with US customs regulations and international food shipping procedures.
For US orders, applicable customs duties and import taxes are calculated and collected at checkout whenever required. We then handle the customs payment process on your behalf to provide a smooth and hassle-free delivery experience.
More than 90% of our US packages are delivered within 2 business days after shipment, which reflects our efficient customs clearance process and strong coordination with international shipping carriers.
In the rare event of a customs review or delay, we actively monitor the shipment and work directly with the carrier to resolve the issue as quickly as possible.

• Category:
• Wholesale

Yes, we provide bulk order options. Please email wholesale at turcamart com with your company information and requested product & quantity details.

• Category:
• Wholesale

Subscription discounts, if available, can be tracked directly on the product page. For bulk purchases, please email wholesale at turcamart dot com with your company information and request details.

• Category:
• Wholesale

We supply Turkish snacks and grocery products to retailers, cafes, restaurants, and specialty stores across the USA and other countries.

Contact us for bulk pricing and wholesale opportunities.

• Category:
• Order

If you have not yet received a tracking number for your order, it can still be modified or canceled. Please contact us as soon as possible to make changes.

• Category:
• Order

If you provided an email address when placing your order, you will receive an order confirmation email and subsequent updates regarding your order status.

• Category:
• Order

Once your order ships, you will receive a tracking number by email so you can monitor your delivery in real time.

• Category:
• Order

After processing, most orders reach customers within 2–4 business days. Over 85% of packages arrive in 2 business days, and some destinations receive them in just 1 business day.

• Category:
• Order

Please email us with your order details. We will update your order with your email address so you can receive all notifications and updates. In some cases, for your security, we may ask for additional information to verify that you are the order owner.

• Category:
• Products

Turkish snacks are known for their rich flavors, unique ingredients, and combination of sweet and savory traditions.
From pistachio-filled chocolates to crunchy wafers and traditional lokum, Türkiye offers one of the most diverse snack cultures in the world.
Turcamart makes these products accessible to customers worldwide.

• Category:
• Products

We maintain efficient stock turnover and avoid shipping products near expiration dates to ensure customers receive fresh items.

• Category:
• Products

Absolutely. Many of our items are perfect for gifts, subscription boxes, or international delivery, making it easy to share Turkish flavors with friends and family.

• Category:
• Products

Yes. We frequently update our inventory to include newly released and trending Turkish products.